FREQUENTLY ASKED QUESTIONS

On arrival, you will be asked to present your confirmation email either printed or on a smartphone. You will then be taken through some safety instructions; we will then lock you inside your chosen room, where you will have 1 hour to solve clues and escape the room.

We ask all our customers to arrive 10-15 minutes before your designated time.

If you are late we will try our hardest to give you the full hour if not, we may be able to give you part of your hour. If there is another party you are booked in with, unfortunately we cannot do anything and do not offer refunds. Please ensure you are at least 10 minutes early to ensure you get your full hour and are able to partake.

We usually say an hour and twenty minutes, if there are unexpected delays it may be slightly longer. But we hope this is not the case. If you have organised an event with us times will be discussed when organising.

Each of our rooms has a set maximum and a minimum number of players. If you would like to book on with a larger group please visit our Large Groups Page for more information. 

Yes, all our rooms are sold as private, only your group will be in there while you play. The rooms do have a maximum number of players, so please do check our Book Now page for more information on the number of participants we allow in the various rooms.

15+ unless with accompanied with an adult. We would not recommend under 12s, however we will strive to accommodate your groups needs.

We can accommodate larger groups, please visit our Large Groups Page for more information or Contact Us

We do not allow recordings within the rooms. However, we do allow photographs to be taken after you have escaped. We will also ask for your consent to take a picture of your team, which will be posted on our social media pages.

Our rooms are not all suitable for wheelchair users so please get in touch before booking with us. We also stress that there can be mental stress and high adrenalin levels, so play at your own risk.

Have no fear, you will not be locked in an enclosed space and all our rooms are light enough for you to be able to see! We also have a panic button, or you are able to contact us if you panic and need to get out.

We will not allow it! We are monitoring with CCTV throughout your entire time at Escape Hub, so if we feel someone is misbehaving we will ask them to leave without refund. Therefore we won't allow anyone to ruin your experience.

There are no clothing requirements but we would suggest that you wear something you are able to move around in.

You are not required to bring anything other than the confirmation email.

If it is cancelled by us:

We will do everything we can to stop this from happening. If for any reason we are forced to cancel we will offer you a full refund or a rebooking.

If you have to cancel:

We do not offer refunds if you cancel or miss your booking. We will try our best to fit you in but this is subject to bookings on the day.

We ask that you contact us so that we can resend it. If not when you arrive please just give the reception your name and we should be able to confirm your booking for you.

Don't fear, we let you out. Once your hour is up a Game Master will unlock your room and will allow you to ask some questions, if you're still curious!

It’s unlikely that you will escape before 40 minutes of the time as our rooms are designed to last most of the hour. If you do escape early though, you will be placed onto our Hub Club leader board

Unfortunately no, we do not allow food or drink on our premises at this time.

 

We do not have toilets on site, however there are some inside the Royal Star Arcade!

There are multiple car parks near us, the nearest is Fremlin Walk car park, being only a 2-minute walk away but we cannot offer onsite parking. Click Here for more information on parking.

Contact Us

Email: info@escapehub.co.uk
Tel: Currently Unavaliable

Visit Us

Royal Star Arcade, High Street, Maidstone, Kent
ME14 1JL

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